Terms and Conditions

  1. Terms and Conditions

1.Marketplace of the Europa-Schule Kairo.

1.1 Scope: These Terms and Conditions (T&C) govern the use of the Marketplace of the Europa-Schule Kairo (hereinafter referred to as "Marketplace") by parents, guardians, and other authorized users (hereinafter referred to as "Users"). 

 

1.2 By using the Marketplace, you agree to these T&C.

 

2. Purpose of the Marketplace.

2.1 The Marketplace serves as a platform to manage and purchase the following services and products related to the Europa-Schule Kairo: Purchase and management of school books and materials, Booking and payment for extracurricular programs (AGs), Payment of school fees. Bus Service.

 

2.2 All data and transactions on the Marketplace are exclusively processed and stored by the Europa-Schule Kairo.

 

3. Registration and Access:

3.1 Access to the Marketplace is only available to registered Users. Users must register using the access provided by the school. 

3.2 Access credentials must not be shared with third parties. Users are responsible for keeping their credentials secure.

 

4. Data Protection and Security 

4.1 The Europa-Schule Kairo takes the protection of personal data seriously. All data is processed in accordance with applicable data protection laws. 

4.2 The collected data is used exclusively for the services offered on the Marketplace and will not be shared with third parties. 

4.3 Further information can be found in our Privacy Policy.

 

5. Payment and Processing 

5.1 Payments through the Marketplace are only made using the payment methods offered by the school. 

5.2 Users are required to make all due payments on time. 

5.3 In case of issues or errors in payment processing, please contact the school administration directly.

 

6. Use of the Marketplace

6.1 The Marketplace may only be used for its intended purposes. Any misuse, particularly attempts to access other Users' data without authorization, is prohibited. 

6.2 The Europa-Schule Kairo reserves the right to suspend access to the Marketplace in case of violations of these T&C.

 

7. Liability

7.1 The Europa-Schule Kairo is not liable for damages caused by improper use of the Marketplace. 

7.2 The school assumes no liability for technical disruptions, data loss, or other issues beyond its control.

 

8. Changes to the T&C 

8.1 The Europa-Schule Kairo reserves the right to amend these T&C at any time. 

8.2 Users will be informed of changes in a timely manner. Continued use of the Marketplace after the amendments take effect constitutes acceptance of the new T&C.Contact For questions or concerns, please contact the administration of the Europa-Schule Kairo:Email: info@europaschulekairo.com Phone: +202 25373301, 2, 3, 4, 5

 

  1. Privacy Policy – Europa-Schule Kairo Marketplace

1. General Information

1.1 This Privacy Policy explains how the Europa-Schule Kairo collects, processes, and protects personal data on the Marketplace.

1.2 By using the Marketplace, you consent to the collection and use of your data as described in this policy.

2. Data Collection and Use

2.1 We collect personal data only for the purposes of providing Marketplace services, including:

  • Processing payments for books, AGs, school fees, and bus servicesز

  • Managing user accounts and registrations

  • Communicating with parents/guardians about their transactions

2.2 The data collected includes:

  • User names, contact information (e.g., email, phone number), and payment details

  • Student names and class information

  • Transaction history and payment records

2.3 All data is processed in accordance with applicable data protection laws.

3. Data Storage and Security

3.1 Personal data is stored on secure servers and protected by technical and organizational measures to prevent unauthorized access, loss, or misuse.

3.2 Access to personal data is limited to authorized school personnel who require it for service provision.

3.3 Security measures include encryption, firewalls, and secure access protocols.

4. Data Sharing

4.1 We do not share personal data with third parties unless:

  • Required by law or a regulatory authority.

  • Necessary for payment processing through authorized providers (e.g., payment gateways or banks).

4.2 Under no circumstances is personal data sold or rented to third parties.

5. User Rights

Users have the following rights regarding their personal data:

  • Access: Request a copy of their stored personal data.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of data that is no longer necessary for service provision or if consent is withdrawn.

  • Objection: Object to the use of their data for specific purposes (e.g., marketing communications).

Requests should be submitted via email to: info@europaschulekairo.com

6. Data Retention

6.1 Personal data is retained only as long as necessary for the purposes outlined in this policy, including legal and accounting obligations.

6.2 Upon the conclusion of a user’s relationship with the school or at their request, data that is no longer necessary is securely deleted or anonymized.

7. Cookies and Tracking Technologies

7.1 The Marketplace may use cookies to enhance the user experience, such as remembering login sessions and personal preferences.

8. Changes to the Privacy Policy

The Europa-Schule Kairo reserves the right to amend this Privacy Policy. Users will be notified of any significant changes. Continued use of the Marketplace constitutes acceptance of the updated policy.

 

  1. Refund Policy

1. General Provisions

1.1 This Refund Policy applies to all purchases and payments made through the Marketplace of the Europa-Schule Kairo (hereinafter referred to as “Marketplace”).

1.2 By using the Marketplace, you agree to this Refund Policy.

2. Refund Eligibility

2.1 A refund or cancellation of an order is only possible in exceptional cases, such as in the event of failing to advance to the next grade or changing schools.

2.2 Schoolbooks and Materials: Refunds for purchased books and materials are only possible if:

  • The items are returned unused and in their original condition within 14 days of receipt.

  • The items were delivered incorrectly or damaged.

3. Refund Process

3.1 To request a refund, Users must submit a written request via email to the school administration at info@europaschulekairo.com, including:

  • Full name of the student

  • Description of the service or item purchased.

  • Reason for the refund request.

  • Proof of purchase (e.g., transaction confirmation)

3.2 Refunds will be processed using the original payment method. Processing may take up to 14 business days.

4. Exclusions

4.1 Digital materials and services delivered electronically are non-refundable once accessed or downloaded.

4.2 Refunds are not provided for missed classes or services due to personal scheduling conflicts.

4.3 No refunds are granted for school fees under any circumstances.

5. Amendments to the Refund Policy

The Europa-Schule Kairo reserves the right to update this Refund Policy. Users will be notified of changes, and continued use of the Marketplace constitutes acceptance of the revised policy.

Contact

For questions or concerns regarding these Policies, please contact:

Europa-Schule Kairo Administration

Email: info@europaschulekairo.com

Phone: +202 25373301, 2, 3, 4, 5